Handbook, toolkits and sample policies

Thanks for visiting our toolkit section, this page will be in continual development depending on where we see the need to help your organization join RTTZ certification program. Over the next couple of months, we are just placing various downloads onto the page.

The development of a majority of the content in this section of the library has been developed with the support of CDE through the Hotel Association of Tanzania.

CDE, the Center for the Development of Enterprise mandate is to:

  1. facilitate African Caribbean Pacific (ACP) -EU business partnerships;
  2. develop enterprise support services in ACP (capacity building with private sector organisations and service providers);
  3. assist investment promotion activities and organisations;
  4. assist technology transfer and management skills.

Quick links:

Handbook– a guide to the RTTZ SEED program
Sustainable Management– Sustainable Management, information to support overall management
Health and Safety– Health and Safety, toolkits and information to support management of risk, health and safety
Human Resources– Human Resources, toolkits and information to support management of human resources
Communities, culture and history– Communities, culture and history, toolkits for social responsibilities.
Environment– Environment, toolkits and information to support your environmental actions


RTTZ Handbook

A complete guide to introducing your organization to sustainability management, this guide follows the RTTZ SEED criteria. The handbook will provide simple step by step ideas and examples to guide your organization to achieving SEED level compliance.

With many sample policies, toolkits and simple instructions, you can use this one handbook to improve your sustainable management and comply with criteria for SEED level certification.

Global Code of Conduct for Responsible Tourism Practices

UNWTO is guided by the belief that tourism can make a meaningful contribution to people’s lives and our planet. This conviction is at the very heart of the Global Code of Ethics for Tourism, a roadmap for tourism development

A fundamental frame of reference for responsible and sustainable tourism, the Global Code of Ethics for Tourism (GCET) is a comprehensive set of principles designed to guide key-players in tourism development. Addressed to governments, the travel industry, communities and tourists alike, it aims to help maximize the sector’s benefits while minimising its potentially negative impact on the environment, cultural heritage and societies across the globe.



Hizi ni kanuni  kumi na maadili za watalii kote duniani zilizowekwa na shirika la kimataifa linalosimamia maswala yote ya utalii duniani inaeleze maadili mema kwa kila mtalii nijinsi gani anapaswa kujiheshimu na pia kuheshimu tamaduni ya watu wengine huku pia kujali mazingira, na kukuza uchumi wa wanajamii



A checklist of documents that are required for an RTTZ audit.

Sustainable Management


Sustainability policy

Examples of simple sustainability policys. More information is provided on sustainable management systems in the handbook. 

Corporate Social Responsibility

Corporate social responsibility- What is it and how do you start to write your CRS policy?

Guide to developing an Environmental Management Plan

The toolkit was developed specifically as a guide to develop an Environmental Management Plan for industrial or trade activities.

Environmental Management Plan Guide Template

This is a guide template to developing an Environmental Management Plan for industrial or trade activities.

Introduction course on environmental impact assessment in Tanzania

This is an important tool kit that can be used to avoid incurring unforeseen costs. Decisions on development activities can only be sound and rational if they are made with full understanding of their environmental impacts, and that any negative impacts are avoided or reduced through mitigation measures. Environmental impact assessment (EIA) of projects and programs is an important tool to achieve this. This tool kit was developed by the International Institute for Environment and Development (IIED)

Guest feedback example


 Guest feedback example- find out what your guests think by using this example to suit your needs. Change it to find out what you need to know.

Responsible Purchasing policy

Responsible purchasing policy- Ensure that your purchasing is kept in line with your reduce, reuse, recycle philosophy and use this example to write your green purchasing policy.

Construction Environmental Management Plan example

Environmental management plan for construction-If you are about to build, first put in place an environmental management plan to ensure that maximum care is taken to care for the environment both during construction and in cleaning up after.

Health and Safety


Health and safety policy

 Health and safety policies-examples of different ways to write a health and safety policy for your organization. See more information in the handbook.

Simple risk assessment

 Risk assessment- An example of a simple risk assessment that can work for most organizations.

Fire evacuation policy

Fire Evacuation policy Short and concise fire evacuation policy examples that can be added to suit your organization.

First Aid policy

First Aid policy A short and concise first aid policy example.

Measuring occupational health and safety risks in tourism companies

This focuses on a particular methodology for measuring the occupational health and safety risks in tourism companies.

Hazard Identification, Risk Assessment and Procedures

The purpose of this is to ensure that there is a formal process for hazard identification, risk assessment and control to effectively manage hazards that may occur within the work places. This was developed by the University of Western Sydney.

Risk chart

A one pager useful toolkit that can be printed and placed on a noticeboard or just for your own knowledge.

Human Resources


Human Resource Policy

Human Resources policy- A simple outline of an HR policy that can be added to and adjusted according to the requirements of your organisation.

Induction Training Example

 Ensure that your employees are given a proper introduction to working with you by adapting this example to suit you.

Personal protective equipment policy

 Personal protective equipment policy- A PPE policy example that could be included as part of your health and Safety policy.

Communities, culture and history

Historical and cultural heritage policy

 Historical and cultural heritage policy- Some example of policy to enable recognition and protection of local history and culture.

Sexual Exploitation of Children policy

 Sexual exploitation of children policy- A policy example of utmost importance to the protection of children.



Environmental Management

 Environmental management- Some ideas on how to manage your organization from an environmental aspect.

Waste Management Toolkit

 A useful toolkit with great ideas, policies and information on waste management .

10 easiest ways to cut your energy use in half

A one pager useful toolkit that can be printed and placed on a noticeboard or just for your own knowledge.

Waste Management Toolkit

 A useful toolkit with great ideas, policies and information on waste management .

Grease traps

A simple guide with designs of grease traps and and step by step of how to make your own grease trap, this design brief is ideal for small camps and lodges.

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